Things we've built.
Things we've built.
A 3-person CS team handling 80 inquiries a day
Order and return requests never stop, but processing still depends on KakaoChannel and spreadsheets.
- 65% of inquiries are the same type, yet every reply is manual
- No coverage at night or on weekends, so negative reviews pile up
- Hiring seasonal staff every peak period doesn't improve throughput
What We Built
We built a workflow that auto-classifies inquiry types, sends FAQ replies automatically, and routes only complex cases to agents.
A team where leads pile up but follow-ups don't happen
Ads and content perform well, but leads get lost moving from forms to Slack to Notion by hand.
- Leads drop off during manual transfer between tools
- First outreach takes an average of 4 days
- Writing the weekly performance report takes 3 hours every week
What We Built
We unified lead capture channels and designed a single automated flow: classify → log to CRM → send first outreach.
An agency where every delivery turns into chaos
Projects run fine, but status sharing, feedback tracking, and delivery prep cause confusion every time.
- Client status updates are sent manually every time
- Feedback cycles get buried in chat and go untracked
- Delivery checklists live in the PM's head
What We Built
We built a system that auto-updates project status, sends client notifications, and generates delivery checklists on demand.
These are real projects artplaceK has built. If your situation looks similar, we can get you the same results.
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